RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile …
Starting at $19.99 per month
View PricingOverview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
Recent Reviews
How RingEX Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (127)8.787%
- Message alerts (141)8.383%
- Answering rules (136)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Executive Recruiter
National Search Associates (Staffing & Recruiting, 11-50 employees)
Pricing
Essentials (up to 20 users)
$19.99
On Premise
per user/per month
Standard
$27.99
On Premise
per user/per month
Premium
$34.99
On Premise
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features.
Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o
Read our blog: http://ringcentr.al/2f1lZGh
Follow us on:
Twitter: https://r...
 Show More RingEX Integrations
RingEX Competitors
RingEX Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX starts at $19.99.
Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.
Reviewers rate Mobile app for Android highest, with a score of 9.
The most common users of RingEX are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(421)Attribute Ratings
Reviews
(1-25 of 98)Companies can't remove reviews or game the system. Here's why
April 24, 2024
RingEX Central Service Review
We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile app to answer calls when on the go and on the road. RingEX has also allowed us to receive text messages via our main office number.
- Receives calls
- Keep track of all incoming and going calls
- User friendly voice mail
- good customer support
- less automated choices when trying to reach a customer service person
- mobile app could be stream lined
- pricing
April 15, 2024
Value for the Money
We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines through the phone or cable provider. Especially since the phones are located at different points in the store and not just the office. We have the flexibility to add additional lines and locate them in various areas.
- Various phone plans
- Ability to add/subtract phones in the app
- On the spot recording of a new outgoing message
- Ease of adding call routing
- Menu of features could be simplified
- Ability to change call routing is time consuming
April 15, 2024
Consolidating Your Tech Stack Helps BIG Time!
RingEX allows us to create precise work groups for all the teams in our organization to keep track of their tasks and files. By promoting calls into video meetings, we can have in-person meetings anytime. When scheduling meetings with prospective clients, it doesn't get much easier than doing it in the app while I am on the phone.
When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.
I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.
I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
- Scheduling
- Collaboration
- Meetings
- Record Keeping
- Creating templates for status messages
- Scheduling when certain away statuses are set
- HUD information next to the same place a user status is located
March 31, 2024
RingEX Bring Best of Class VOIP Solutions to SMB's
We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office and while we travel to client locations for work that requires being on site. This allows our team an incredible amount of flexibility and truly adds more value than we had initially expected. Support is great to work with and follow up in a timely fashion.
- Mobile VOIP access
- SMS and Faxing Features
- IVR Menus and advanced call routing
- Call queues and history logs
- Custom rule scheduling can be overly complicated since the last major update
- Support teams can be so eager to follow up that they reach out excessively during weekends while we have informed them we are not open
- Costs have become a bit higher than when we had started working with RingCentral.
Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.
- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
March 26, 2024
RingEX for a reason
I use RingEX on a daily basis as I'm a Talent Acquisition specialist for Bank of America through Pyramid Consulting. I have to call numerous candidates and RingEX makes it easier for me as it is directly linked to my Job Diva account and I can call and message candidates easily.
- Calling
- Messaging
- Easy access for user
- User Interface can be improved
- Sometimes when the network is disrupted the call keeps on going
March 26, 2024
RingEX is a solid, reliable upgrade from on-prem VOIP
RingEX is our primary way of communicating with our clients. Incoming calls to our call center are critical for our ability to be the company we claim to be, and having a reliable way to handle them is just as critical.
- Short learning curve - it doesn't take long to get the basics down.
- Support tickets are handled well. Even just Q&A chats with support people are worthwhile.
- Uptime. Solid uptime.
- Fractured billing - we use CX as well, and the fact that they are billed separately is baffling.
- Allow distinct branding for individual sites.
March 26, 2024
RingEX a great tools to help your company!
RingEX is used as a platform in our main campaigns, managing our voice interactions (inbound & outbound) helping our company to raise the level of reliability and quality provided in our services to our associates. This RingEX platform helps us in managing our sales campaigns, resolving previous situations that arose with the previous system. With RingEX we have accurate reports and in a faster, simpler and more efficient way, where we can verify in time almost real, our strengths and weaknesses and whether to make decisions that help the productivity of our center.
- Reports
- Tracking
- Handle Voice Call
- Access to change campaigns for agents
- Interface should be friendly
- Can improve the dashboard
March 26, 2024
RingEX has unified all our avenues of communication!
RingEX is our "go to" for VOIP and video meetings in our organization. It's allowed us to streamline the way we communicate and given users many options to do so - physical IP phone, desktop app, mobile app and even a browser-based version. Our faculty and staff can decide what fits their needs the best and use it.
- VOIP calling - call quality is excellent and has replaced our traditional landline phones
- Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
- Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
- The desktop app updates are somewhat annoying. It seems the desktop app will randomly close and restart when there is a new version pushed out by RingEX. Not a huge deal but it is sometimes annoying to be reading an instant message on the app and it will close/restart without warning.
- I'd like to see the mobile app have an easier way to be offline than logging out of the app entirely. I may want to be able to message using the chat feature but just not accept phone calls. Or have my phone calls go to my desk phone or desktop app but not ring my mobile app in certain situations.
March 22, 2024
Migrating to a VOIP solution with RingEX.
RingEX allowed us to introduce a complete VOIP solution to our organization, using the embedded dialler within Microsoft Teams. Before joining RC, we had an archaic on-premises telephony infrastructure that was no longer fit for purpose. Because the system was so old, all in-house knowledge about how to run it was long gone. We were adjusting beyond adding or removing users who required outside help, which was expensive and often interrupted our staff’s workflows. RingEX has provided a sophisticated phone solution capable of supporting remote and on-campus employees while also providing advanced functionality, scalability with licensing, and, above all, a highly responsive and knowledgeable support team.
- Easy to use admin interface.
- Prompt and knowledgeable support staff.
- Provides a cost-effective VOIP solution.
- A telephony partner sitting as a Leader on the Gartner Magic Quadrant.
- More info on the functionality that each available user licence provides.
- Better integration within the Microsoft Teams platform - especially around voicemail management and 'do not disturb' status updates.
- More accurate AI for the text-to-speech voicemail transcription.
March 19, 2024
So much more then we bargained for!
We switched to RingEX when it became cost prohibitive to design a DR solution for our in-house phone system. Since switching to RingEX we have reduced our monthly spend on telecommunications plus gained DR capabilities that we never had before. implementing RingEX has greatly simplified our business continuity plan. In addition, we gained access to tools that we never had before such as incoming and outgoing faxes, messaging to our business numbers and telecommunications capabilities. productivity has gone up and the number of calls to the help desk has been completely eliminated. We could not be happier with our choice to switch to RingEX.
- incoming and outgoing calls
- incoming and outgoign faxes
- collaboratoin/screen sharing
- voice mail
- blocking spam calls
March 19, 2024
Reliable and swift support is always available!
It's our internal business phone system! As a company, we use RingEX to talk to other team members within the organization. As well, RingEX is the system we use to receive calls from our customers and call out to customers. I've used it as an over-the-phone technician and to communicate with my team members who contact me for requests!
- Call logs, historical accuracy
- Keeps people and organizations accountable
- Easy to use infrastructure - don't need a phone to make use of product/service
- Combining apps into one main, easy to use application
- Accessing RingEX can be confusing on the backend
- Perhaps offering a custom ringtone instead of a default for individuals
March 19, 2024
Stay far away
Score 1 out of 10
Vetted Review
Verified User
We use the voip phone, we signed up a few years ago for the service a sales rep called us and said we would get a discount if we sign a 1 year contract, they they emailed us a 3 year and 3 year auto renew contract baud and switch. In our experience, RingEX refuses to stand behind this and do anything about it, all we want to do is downgrade some users but do no avail
- In my opinion, Bait and switch
- In my opinion, Long annoying contracts
- In my experience, Give you the run around to cancel
- Stand behind sales people
- Show some compassion to your customers
- Allow companies to add or remove users as needed
March 06, 2024
RingEX, better then the competition.
We use it as our primary phone system. It is used for hard phones and softphones. One of the main uses is as an employee attendance line, where people can call in and select an option to dial the department that they work for and get a direct line to their department supervisors.
- Call transfers.
- Group calls.
- IVR functionality.
- Voice quality.
- Better documentation.
- Call transfers.
- Live support.
February 23, 2024
RingEX from Mitel conversion.
It's our main phone system that replaced our Mitel system. This allows our users to utilize the phones or mobile apps to stay connected to clients or anyone in the firm. We have had a lot of users really enjoy the conversion from Mitel over to RingEX and are very happy with using it.
- Easy to use.
- Customer support is better.
- Everyone is happier.
- Migration assistance.
January 29, 2024
RingEX = happiness
Our company has 10 employees with 2 office locations as well as remote job sites. RingEX is perfect for being able to conduct business paperless, instant messages, text messages, & all the other features we want and need from a phone system!
- The call center is able to assist with all our questions.
- So many features that they have helped us incorporate.
- The messaging is just as fast as a cell phone text message.
- All of our needs are being met with RingEX at this time.
January 29, 2024
Reliable, Affordable, Compatible.
We use RingEX at a property management company. We have a small but very busy office so it is necessary that our property owners and tenants are able to reliably reach us when necessary. We’ve had the system for several months now and it has been exactly what we need. It was simple to configure and allowed us to use our existing phones and workflow.
- Configuration Simplicity.
- Reliability
- Support
- Pricing
- Outbound Caller ID while porting should be the number that I’m porting over.
- Can’t forward unanswered queue calls to external number without significant cost.
January 29, 2024
RingEX has done a great job for us.
Mobile cell phone usage is a must for us. RingEX makes it easy to use. Auto Attendant is important as well to us. RingEX does a great job here. They were also able to use our existing Mitel phones. That saved us a lot of money. Their support has been outstanding.
- Auto-Attendant
- Multiple ways to use system, mobile, computer and physical phone.
- Greetings
- The admin portal has improved, but the UI needs a little work.
- Search in the admin portal doesn't always work well.
- Helping us get our SMS set up successfully. I know it isn't you creating a problem.
December 05, 2023
A leap into the future
We use the softphone and hardware phones with RingEX, as well as the faxing solution. Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes. We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.
- Softphone and hardphone integration (allowing software to control speakerphone)
- IVR and User Management
- Voicemail integration
- Microsoft 365 integration
- Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
- Pricing for SMB space is high compared to other solutions
- Still lagging behind 8x8 with desk phone support and integrations
- UI for managing Limited Extensions is significantly more cumbersome than user extensions
- Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
- No licensing option for Common Area Phones with routing features
November 20, 2023
RingEX Is #1 in Phone/calling and office use.
RingEX is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.
- Call forwarding
- Custom voicemail
- The platform in general
- I haven't gotten to a particular part that I think needs changing
- I haven't used the service long enough to have big issues
November 07, 2023
If you want EASY and Professional-use RingEX
I have been working at my job for over 2 years now and the only phone system we've used is RingEX. We never thought twice whether to switch phone programs like so many other companies. RingEX is efficient, easy to use and clear cut. My position requires me to stay on top of RingEX setting. I find it so easy to take care of since everything is set up in a user friendly manner.
- Online Website-Admin Portal
- Chatting Online gets Lengthy
November 07, 2023
I recommend RingEX-Make your Phone System Easy and User Friendly
I use RingEX on a daily basis. So easy and pleasant to use. Whenever some sort of question comes I reach out to RingEX and right away get helped with what I need. Once they have already helped me they then ask if I need anymore help with enthusiasm. Great experience. Truly Recommend.
- Customer Service
- Phone System
- Better Chatting Experience
November 06, 2023
overall very satisfied and impressed with RingEX's offerings as a small business owner
We started using RingEX when our business expanded enough to require multiple phone lines. We previously used business cell phones with each employee having their own number, but we wanted our employees to be able to call out from our main company line and have that phone number show up on the receivers caller ID. The option to have "soft phones" where users just download the RingEX app to their phones and utilize our business services that way has been great. We also really like the customization of call flow and ability to set business hours with dedicated greetings and call handling for different times of the day or holidays.
- call handling
- unified phone number across all employees calling out
- customization of services
- sometimes the call handling settings can be difficult to navigate
- some customers have told us that our number shows up as a "spam risk" on their caller ID even though this is our same office number we have used for decades
October 27, 2023
RingEX is great for connecting teams and streamlining communication through one easy to use app.
We use RingEX entral to streamline all of our calls and texts and easily connect our team without having to share personal cell numbers with each other or our clients. When I started my business, all calls and texts were going through my personal cell number. It's a relief to have business and personal separate now and everything streamlined for our team through the RingEX app. It's also nice to have after-hours messaging as well as a way for our clients to get through to us after hours if there is an emergency.
- Implementation for new clients.
- Support
- The software and app are very intuitive and user-friendly, so it's easy to get started and get going on their system.
- They made it very easy for me to import all our client contact information and team members as users.
- Their online help menu is very good.
- Getting registered and set up for SMS/Text messaging was not an easy process.
- I hope RingEX improves its integration with Zapier to automate adding new client contact information into RingEX from our CRM.
October 26, 2023
RingEX...Making my work life easier with every call.
We use RingEX as our main source of phone calls, faxes, and interoffice communication. While the texting feature was useful for a time, after the jump in solicitation, texts crossed with the owner's personal messages, and the added cost implemented by federal/state, we decided to cease the use of this feature.
- The desktop application is visually pleasing. The recent adjustments have been great improvements.
- The option to use the new features or continue with the previous version has been helpful to get used to the new features or looks.
- The email notifications, with transcripts have been so helpful as well.
- Admin capabilities within the desktop app, instead of being directed to the website.